Contact & Support — ShadowReveal.AI

How to Reach Us

For all support requests, please email us at support@shadowreveal.ai. Include your account email and a description of your issue. We aim to respond within 48 hours on business days.

Credit & Billing Issues

If your credits were not applied after payment, or if a generation failed and your credit was deducted, please include your PayPal transaction ID and the approximate time of the issue. We will investigate and resolve within 3 business days.

Technical Problems

For bugs or unexpected behavior, please describe what happened, what you expected, and include a screenshot if possible. Mention your browser and device type so we can reproduce the issue.

Refund Requests

To request a refund for unused credits within 7 days of purchase, please see our Refund Policy and include your PayPal transaction ID in your email.

DMCA & Copyright

If you believe your copyrighted work has been used improperly on our platform, please submit a DMCA takedown request via our DMCA page or email us directly with the subject line "DMCA Takedown Request."

Response Times

Billing and credit issues: within 24 hours
Technical bugs: within 48 hours
DMCA requests: within 72 hours
General inquiries: within 5 business days